Resources for Health Care Operations

This series of videos and downloads have been developed for participants in the University of St. Thomas Health Care management and leadership programs.  These include:

      Healthcare UST MBA
      Physician Leadership College
      Mini MBA in Health Care Management and
      other health care professional development programs
      Professional Presentations by Dan McLaughlin, Director,
                Center for Health and Medical Affairs
   

If you are not a participant in these programs please feel free to use this information and templates in your organization.  However, please consider attending one of our St. Thomas courses where our faculty will provide in depth instruction in the use of these and other operations improvement tools.

Other information on research and development projects is available at the University of St. Thomas Center for Health and Medical Affairs web site.


Project Management

The templates below are helpful for those interested in using the formal Project Management approach to plan and successfully execute projects. (Right click your mouse and save to your desktop - then open.)

Project Charter

RASIC Diagram

The link below provides a series of web videos on the use of Microsoft Project software.

http://webcampus.stthomas.edu/s3c/Software/Project/Project_2a.html

 

The Balanced Scorecard

These short videos and downloads provide you with the ability to install a relatively simple but highly functional Balanced Scorecard.  I recommend you follow the steps below in order.

1.  Balanced Scorecard Introduction - Web Video

2.  Download the sample Health Care Balanced Scorecard to your desktop by clicking here.  (Right click your mouse and save to your desktop - then open.) Next open the file with PowerPoint the view the next video. 

3.  Drawing Strategy Maps - Web Video

4.  Download the Health Care Balanced Scorecard to your desktop by clicking here. (Right click your mouse and save to your desktop - then open.)  Next open file using Excel and then view the next video.   

5.  Using the Balanced Scorecard Excel Template - Web Video

6   Modifying the Balanced Scorecard Excel Template for your use - Web Video

7.  Integrating the Strategy Map with the Balanced Scorecard - Web Video

 

I have also created a separate page which contains a listing of books, references and hyperlinks for more in depth study of the Balanced Scorecard.

 

Using Arena for Process Simulation

Click here to go a set of videos that illustrate the use of Arena for process simulation.

Click here to view an excellent example of a student Process Improvement Project for an Urgent Care Department.

 


Please let me know if these templates and video are helpful to you and how you have used them in your organization by sending me an email at dbmclaughlin@stthomas.edu

Thanks - Dan McLaughlin