Resources for Health Care Operations
This series of videos and downloads have been
developed for participants in the University of St. Thomas Health Care management
and leadership programs. These include:
Healthcare UST MBA
Physician Leadership College
Mini MBA in
Health Care Management and
care professional development programs
Professional Presentations by Dan McLaughlin, Director,
Center for Health and Medical Affairs
If you are not a participant in these programs
please feel free to use this information and templates in your organization.
However, please consider attending one of our St. Thomas courses where our
faculty will provide in depth instruction in the use of these and other
operations improvement tools.
Other information on research and development
projects is available at the University of St. Thomas
Center for Health and Medical Affairs web site.
The templates below are helpful for those
interested in using the formal Project Management approach to plan and
successfully execute projects. (Right click your mouse and save to your desktop
- then open.)
The link below provides a series of web videos
on the use of Microsoft Project software.
The Balanced Scorecard
These short videos and downloads provide you
with the ability to install a relatively simple but highly functional Balanced
Scorecard. I recommend you follow the steps below in order.
1. Balanced Scorecard Introduction
Download the sample Health Care Balanced Scorecard to your desktop by clicking
here. (Right click your mouse and save to your desktop - then open.)
Next open the file with PowerPoint the view the next video.
3. Drawing Strategy
Maps - Web Video
Download the Health Care Balanced Scorecard to your desktop by clicking here. (Right
click your mouse and save to your desktop - then open.) Next open file
using Excel and then view the next video.
Using the Balanced Scorecard Excel Template - Web Video
6 Modifying the Balanced Scorecard Excel
Template for your use - Web Video
7. Integrating the Strategy Map with the
Balanced Scorecard - Web Video
I have also created a
separate page which contains a
listing of books, references and hyperlinks for more in depth study of the
Using Arena for Process Simulation
Click here to go a
set of videos that illustrate the use of Arena for process simulation.
Click here to view an excellent example of a student Process Improvement
Project for an Urgent Care Department.
Please let me know if these templates and video are helpful to you and how you
have used them in your organization by sending me an email at
Thanks - Dan McLaughlin